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Easy to find: Make sure your visitors can find your Contact page easily. Don't make them hunt, scroll and rollover multiple dropdowns just to find it.
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Multiple contact options: Don't limit your contact options to your preferred method. Unless you just have too much business and don't need the "hassle" of having customers.
•Phone: provide local and toll free numbers.
•Fax: Not many people will try to communicate by fax, but it's still an essential number to provide for those that need it.
•Email: An email contact is essential to making sure visitors can feel as if you are accessible. It provides assurances that forms can't.
•Form: Provide a contact form that'll deliver messages to your email box.
•Chat: Instant chat can allow you to quickly take care of customers needs without them having to wait hours or days for a response.
•Customer feedback: Provide a way for customers to provide feedback regarding the site, products or services.
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Street map: Showing a map of your location can help locals know that you are truly accessible and where to find you if they want to check out your operation.
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Hours of operation: If your hours are limited then post hours of operation (for at least phone support) on this page.
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Final call to action: Give one last call to action to spur the visitor to take that next step.
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Multiple points of contact: Give your visitors options in who or what department they contact.
•Customer service
•Tech support
•Inquiries
•General info
•Job applications
•Billing
•Management team
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Ad-free: Keep this page completely free of ads.
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Form requires only essential info: Make sure any web forms require only the information that is absolutely essential to helping them. Keep it easy and succinct.
By Stoney deGeyter